Interview with Erin Mathews from Turnabout Luxury Resale: Why, and how, you should be secondhand shopping for clothes

Turnabout Luxury Resale

Last but certainly not least: today’s feature is Turnabout Luxury Resale. This BC collection of consignment stores offer shoppers high-quality and designer resale fashion and accessories. Today I’m interviewing Erin Mathews, Social Media & E-Commerce Manager at Turnabout. 

Can you please tell me a little bit about your store for readers who haven’t heard of it?

Turnabout has been serving British Columbia with the best in Men’s and Women’s luxury consignment resale since 1978. We specialize in quality high-end and contemporary resale with labels ranging from Lululemon to Louis Vuitton, Babaton to Balenciaga. We offer services for both consignment & outright buying at our seven resale locations.

Why is secondhand shopping great?

Where to begin!? For starters, it’s the most exciting way to shop! Our customers often say that the thrill of the hunt is addicting. There’s nothing quite as thrilling as finding a brand or style you’ve been coveting in like-new condition, for a fraction of the original retail value. 

Second-hand shopping is also a guilt-free experience. Besides the lower price point, you can budget for more beautiful garments by selling some pieces from your existing wardrobe. Turnabout also offers an in-store credit option when you consign, so you can replenish your wardrobe with new pieces from any of our locations. 

From a sustainability standpoint, you can feel great knowing that the pieces you’re shopping for did not end up in the landfill and they are serving someone new. Turnabout supports brands that use high-quality materials and ethical manufacturing processes, as these brands typically obtain a higher resale value and more lives. There are so many environmental & economical benefits to shopping secondhand, it’s no wonder that it has become such a popular way to shop.

What sort of misconceptions do people have about secondhand clothing shopping, and why are they false?

The notion of secondhand shopping has changed so much since Turnabout started 42 years ago. The misconception was that all resale shopping experiences would mirror that of a conventional thrift store. Today, due to a huge demand for consignment services dealing with luxury apparel, nearly all of our inventory is in mint- to like-new condition. As the demand for resale has increased we can be more selective with the quality of merchandise we accept, which means that people are taking better care of their garments in general. The shopping experience is not unlike shopping in a new retail store. 

Any favourite tips to pass along for people who have never done secondhand shopping for clothes before?

  • Dress comfortably! When shopping consignment you’re faced with abounding brands & styles. Sizing can vary significantly from brand to brand so it’s best to try everything on. Wear your comfortable, easy-on-easy-off clothing so the fitting room is a breeze. 
  • Keep in mind the pieces that currently exist in your wardrobe. It helps to have an idea of which pieces you already have in your wardrobe to pair with all the fun and interesting styles you may find when second-hand shopping. 
  • Ask for help. Our staff know the merchandise on our floors. If you have a particular event or function you are dressing for, ask one of our staff for assistance. 
  • Shop at resale stores where authenticity is guaranteed. At Turnabout we have trained our buyers in qualified authentication and, when necessary, we utilize third-party authentication services as needed.

Is there anything else you’d like readers to know?

We are now welcoming Winter consignments. Bring your like-new clothing, footwear, jewellery, or accessories to any of our resale locations, Tuesday-Saturday, 11:00 am – 5:00 pm. Our buyers will be happy to help. 

Photos courtesy of Erin Mathews.


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